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General Information

Does ProLift operate all year round?

Due to the nature of concrete repair, we cannot operate during the winter season. Our typical operating months are from March until December.

What services does your company provide?

ProLift offers a variety of concrete repair services, including concrete lifting, crack repair, power washing, and more. To view a full list of our services, please visit our service menu.

How can I request a service from your company?

You can submit a request through our contact page on the website or call us directly at (630)746-5395.

Are you licensed and insured?

Yes, ProLift is a fully licensed and insured company. If you need a certificate of insurance for your project, please contact us at (630)746-5395 or send a request through the website on our contact page.

Will you do small jobs?

Big or small, ProLift is here to help. Contact us today to learn more about how we can save you time and money on your next repair!

Does weather affect concrete repair services?

In order for services to be completed the weather must be dry and above freezing temperatures.

How many years of experience do you have?

We have over 25 years of experience in the concrete lifting and concrete repair fields.

Does your work come with a warranty or guarantee?

We offer a two-year and five-year warranty on all concrete raising projects. Additional years are available for purchase. Our other services come with no standard guarantee. However, should you be displeased with service, please do not hesitate to contact us! Our team at ProLift is dedicated to making sure you get a quality repair.

Do you work on residential or commercial properties?

Yes, we work on both residential and commercial projects.

Do your quotes expire?

Our quotes are valid for one year after the date you received it unless otherwise stated.

Do you provide references?

We value all of our customers privacy. Unfortunately, we cannot provide you with their information. However, you can view before/after photos of projects we have completed or visit our review page to see what others are saying about ProLift Concrete.


What happens if it rains on my scheduled day of service?

Should the weather not be suitable for completing service, we will reach out to you and reschedule the work promptly.

How do I schedule an appointment for a free estimate?

To schedule an appointment for an estimate, please contact us through our website on the contact page or call us today at (630)746-5395.

How do I accept a proposal?

You can accept a valid proposal by following the link provided, contacting us through our website or by calling us directly.

How do I schedule my service appointment?

After you have accepted the proposal, one of our service managers will reach out to you to set up an appointment to complete the work.

How do I request a free estimate?

Contact us to set up an appointment by submitting a request through our website on the contact page or call us directly at (630)746-5395.

How do I cancel my appointment?

If you wish to cancel your appointment, please contact us directly. We ask that you provide us with a 24-hour notice if you wish to cancel.

Do you offer same-day appointments?

We offer same-day appointments whenever they are available.

How long before I will receive my estimate?

Typically, our proposals are provided to you on the same day as your estimation appointment. For larger projects, please allow up to 72 hours.

How long will I have to wait for a service appointment?

We understand that completing your repair projects is a priority and do our best to complete all services in a timely manner. Typical wait times are between 1 and 2 weeks. However, there may be longer wait times in peak seasons or if there have been weather delays.


How do I pay?

Payment can be made with one of our technicians at the completion of service or through the pay link provided with your invoice.

Do you require a down payment?

No payment is required to start service on most projects. Payment will be due upon completion of the service.

What forms of payment do you accept?

We accept cash, check, and all major credit cards for payment. Payment is due upon the completion of service.

Can I use my coupon?

Yes, you are welcome to use any valid coupons that you may have. Please present your coupon to the service technician at the time of service.

Do you offer any discounts?

Yes, ProLift offers a variety of coupons that can be applied to service costs. We also offer a military discount and senior citizen discount.

Do you offer financing?

Currently, we do not offer any payment plans or financing on our projects.

Concrete Raising

How long does the process take?

Jobs are typically completed on the same day of scheduled service, in just a few hours. Large projects may take more than one day.

Is there any warranty?

Our standard mix concrete raising service comes with a two-year warranty. The pro-mix raising service comes with a 5-year warranty. Additional years of coverage are available to purchase.

Does weather affect the work?

In order for the raising process to be successfully completed the outside temperature needs to be above freezing and absent any heavy rains.

Can I walk on the concrete after it has been raised?

Once the raising process is complete, you will be able to walk on the serviced area immediately. Outdoor furniture and small items may also be returned. We recommend keeping heavy weight off for the first 24 hours.

Do I need to provide anything?

In some cases, we may need access to an electrical outlet. Every job requires access to a water spigot so we may make our slurry mixture, clean the service area down, and clean any other mess we may have made.

How long after raising before I can drive my car on the concrete?

We recommend waiting up to 24 hours before driving on the lifted concrete.

What is the difference between concrete and mud jacking material?

Concrete consists of a mix of sand, gravel, and cement. The mixture used in mud jacking is a mixture of sand, clay, and cement. The substitution of gravel is necessary to allow the mixture to flow through the injection nozzle without getting clogged.

Why did one of the hole patches push up after service?

Due to the heavy nature of concrete, occasionally after a lift is complete you may notice the residual pressure release as the slurry cures and it may result in forcing the plugs up. Should you notice the patch work has moved, please contact our service team and we will take care of it for you.

Concrete Crack Repair

Can all cracks be repaired?

Most cracks can be repaired with caulk or patching. Some instances where the concrete has degraded too far, or the cracks are too big may prevent a successful repair.

Is concrete patching or caulking the better choice?

Caulking is the best choice. This provides a solution that not only seals the crack but remains flexible to allow for future movement of the ground. However, cracks over 1 inch in width are not ideal for caulking and may require another method of repair such as a concrete patch or epoxy paste.

How long does crack repair take?

Most crack repairs can be completed in just a few hours.
Some more extensive repairs may take up to a few days to complete.

Can the cracks in my concrete be repaired?

If you’re unsure of whether or not you need a crack repaired, give us a call for a free consultation at (630)746-5395.

How long does a crack repair last?

Typically, a crack repair should last between 5 and 7 years before needing to be sealed again.

Concrete Cleaning & Sealing

How often should I seal my concrete?

Concrete should be sealed every 3 to 5 years. If you are using a lower grade sealer, then every
other year.

How long before I can use my concrete after it has been sealed?

The sealer will need time to fully cure. This can take up to 48 hours depending on sun exposure and temperature. Once the sealer is cured and tack free, it can be used.

Can my concrete be sealed if there is rain in the forecast?

We do not recommend having concrete sealed when rain is in the forecast. Should rain impact your scheduled service day, our team will promptly reach out and reschedule it for the first available date.

Does weather impact concrete sealing?

Sealing must be done when air temperatures are above 45 degrees Fahrenheit and under dry conditions for at least 24 hours.

How often should I wash my concrete?

We recommend cleaning your concrete regularly and making it a part of your yearly maintenance schedule.

How long does power washing service usually take?

Typically, power washing services are completed in one day. Depending on the size of the area to be cleaned, it may take only a few hours or up to a few days.

Does my concrete need to be cleaned prior to sealing?

The concrete surface should be swept, washed and dried before applying sealer. All furniture and other objects should also be removed.

What should I do ahead of my power washing and sealing appointment?

Remove any personal items, furniture, cars, etc. from the area to be washed or sealed.

Can power washing be completed all year round?

Power washing is achieved using water under pressure. Washing cannot be completed unless the temperature is above freezing to prevent any damage to the surface or the equipment.

Void Filling

What if there is an animal living under my concrete?

Unfortunately, we do not offer animal removal services. If you know you have an animal calling your void home, we recommend having the animal removed prior to service.

How long does it usually take for void filling services to be completed?

Most voids can be filled in just a couple of hours. Bigger or less accessible areas may take up to a day.

Can void filling service be completed in cold weather?

Our slurry mixes are made on site. With water being a component, the outside temperature must be above freezing for service.

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